FAQs

Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

We're currently delivering within Trans Ekulu. Additional shipping options will be available soon!

Not yet! But we're currently reviewing our shipping options and will update soon. Stay tuned!

Payment

Cash on delivery (COD)
Pay online via Paystack
Bank transfer

Absolutely! ✅ We prioritize security with safe payment gateways, data encryption, and trusted vendors to ensure a secure shopping experience. Your transactions and personal details are protected at all times.

Order & Returns

Placing an order is quick and easy! Follow these steps:

Browse Products – Explore our categories and select the items you want.
Add to Cart – Click the "Add to Cart" button for each product.
Proceed to Checkout – Review your cart and click “Checkout.”
Enter Details – Fill in your shipping address and payment information.
Confirm & Pay – Complete your order securely
Get Order Updates – Receive notifications on your order status.

We understand that plans can change! Here’s how you can cancel or modify your order:

For Cancellations:

If your order hasn’t been processed, you can cancel it from your account under "My Orders" and request a refund (if applicable).
If the order has already been shipped, cancellation may not be possible.

For Order Changes:

If you need to change an item, shipping address, or payment method, please contact our customer support as soon as possible.
Once an order is processed, modifications may not be possible.